Privacy Policy

1. Introduction

BetRetain ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

BetRetain is operated from Sydney, Australia. All personal information is collected, stored, and processed exclusively within Australia.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, business address)
• Business information (company name, position, industry)
• Account credentials and authentication information
• Payment and billing information
• Communications and correspondence with us
• Technical information (IP address, browser type, device information)

2.2 Customer Player Data

When you use our services, we may process player data on your behalf as a service provider. This data is owned and controlled by you (the customer), and we act as a data processor. All player data remains stored exclusively on Australian servers in Sydney.

3. How We Collect Information

We collect personal information through:

• Direct interactions (contact forms, sign-ups, phone calls, emails)
• CRM integrations you authorize
• Automated technologies (cookies, server logs, analytics)
• Third-party sources (publicly available information, business directories)

4. How We Use Your Information

We use your personal information to:

• Provide and deliver our AI-powered retention services
• Process transactions and send billing information
• Communicate with you about our services, updates, and support
• Improve and optimize our platform and services
• Detect, prevent, and address technical issues and security incidents
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent, where required)

5. Data Storage and Security

5.1 Australian Data Sovereignty

All personal information and customer data is stored exclusively on servers located in Sydney, Australia. We do not transfer, store, or process any data outside of Australia unless explicitly required by law or with your express consent.

5.2 Security Measures

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Incident response and breach notification procedures

6. Disclosure of Information

We may disclose your personal information to:

• Service providers: Australian-based contractors and vendors who assist in providing our services (e.g., hosting, payment processing, customer support)
• Legal obligations: Law enforcement, regulatory authorities, or courts when required by Australian law
• Business transfers: In connection with a merger, acquisition, or sale of business assets (with your notification)
• Your consent: Other parties with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Your Rights Under the Privacy Act

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Complain: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details in Section 12 below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookies through your browser settings, but disabling cookies may limit functionality.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

13. Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response to your privacy complaint, you have the right to contact the Office of the Australian Information Commissioner: